Kurense Client Portal Help Center: Deposit History

In this article

View Deposit History

Deposit History allows you to review funding activity, including ACH and Instant Fund transactions.

Steps

Go to Cardholder Management.

Select Deposit History.

Review the list of deposit records.

Use search or filters to narrow the results by date range, status, deposit type, cardholder, or other available criteria.

Tips

Use a wider date range if you cannot find a transaction.
Remove filters if the expected record does not appear.

Return ACH Deposit

Use the return workflow to return eligible ACH deposit amounts from a cardholder’s account back to your ACH payroll account.

Steps

Go to Cardholder Management.

In All Cardholders, find and open the cardholder’s profile.

Under Deposit History, find the ACH deposit you want to return

Select Return Fund.

In the Return ACH Deposit popup, choose one of the following options:

Return all available funds: Returns the full amount currently eligible for return.
Return other amount: Allows you to enter a specific amount to return, if available.

Review the available amount and return details.

Select Confirm.

ACH returns usually take 1–2 business days to be processed. The returned amount will be added back to your ACH payroll account.

What does “available funds for return” mean?

Available funds for return refers to the portion of the cardholder’s balance that is eligible to be returned. This amount may be different from the original Instant Fund amount and is typically based on the remaining balance in the cardholder’s account.

Return Instant Fund

Use the return workflow to return eligible Instant Fund amounts from a cardholder’s account back to your instant fund account.

Steps

Go to Cardholder Management.

In All Cardholders, find and open the cardholder’s profile.

Under Deposit History, find the Instant Fund transaction you want to return.

Select Return Fund.

In the Return Instant Fund popup, choose one of the following options:

Return all available funds: Returns the full amount currently eligible for return.
Return other amount: Allows you to enter a specific amount to return, if available.

Review the available amount and return details.

Select Confirm.

Instant Fund returns should be processed immediately. The returned amount will be added back to your instant fund account.

What does “available funds for return” mean?

Instant Fund Cardholder

Use Instant Fund to send funds to an eligible cardholder.

Steps

Go to Cardholder Management.

In All Cardholders, find and open the cardholder’s profile.

Select Instant Fund.

Enter the amount in Transfer Amount.

Enter the same amount in Confirm Transfer Amount.

Review the cardholder and transfer details.

Select Transfer Funds.

Note

The Instant Fund account must be prefunded and have a sufficient balance to fund the cardholder’s card account.

View ACH Rejects

ACH Rejects show ACH deposit activity that was not processed successfully. Use this section to review rejected ACH records and determine the next step.

What to Do Next

Review the reject reason and follow your organization’s internal process to resolve the issue. If you are unsure why the ACH was rejected, contact support for assistance.

Steps

Go to Cardholder Management.

Select ACH Rejects.

Find the ACH reject record you want to review.

Review the reject details.

Export Deposit History

You can export deposit records from the Deposit History page when the export option is available.

Steps

Go to Cardholder Management.

Select Deposit History.

Use search or filters to narrow the deposit records, if needed.

Select Export.

Export ACH Rejects

You can export deposit records from the Deposit History page when the export option is available.

Steps

Go to Cardholder Management.

Open the ACH Rejects section.

Use search or filters to narrow the ACH reject records, if needed.

Select Export.

View Deposit History

Deposit History allows you to review funding activity, including ACH and Instant Fund transactions.

Steps

Go to Cardholder Management.

Select Deposit History.

Review the list of deposit records.

Use search or filters to narrow the results by date range, status, deposit type, cardholder, or other available criteria.

Tips

Use a wider date range if you cannot find a transaction.
Remove filters if the expected record does not appear.

Return ACH Deposit

Use the return workflow to return eligible ACH deposit amounts from a cardholder’s account back to your ACH payroll account.

Steps

Go to Cardholder Management.

In All Cardholders, find and open the cardholder’s profile.

Under Deposit History, find the ACH deposit you want to return

Select Return Fund.

In the Return ACH Deposit popup, choose one of the following options:

Return all available funds: Returns the full amount currently eligible for return.
Return other amount: Allows you to enter a specific amount to return, if available.

Review the available amount and return details.

Select Confirm.

ACH returns usually take 1–2 business days to be processed. The returned amount will be added back to your ACH payroll account.

What does “available funds for return” mean?

Return Instant Fund

Use the return workflow to return eligible Instant Fund amounts from a cardholder’s account back to your instant fund account.

Steps

Go to Cardholder Management.

In All Cardholders, find and open the cardholder’s profile.

Under Deposit History, find the Instant Fund transaction you want to return.

Select Return Fund.

In the Return Instant Fund popup, choose one of the following options:

Return all available funds: Returns the full amount currently eligible for return.
Return other amount: Allows you to enter a specific amount to return, if available.

Review the available amount and return details.

Select Confirm.

Instant Fund returns should be processed immediately. The returned amount will be added back to your instant fund account.

What does “available funds for return” mean?

Instant Fund Cardholder

Use Instant Fund to send funds to an eligible cardholder.

Steps

Go to Cardholder Management.

In All Cardholders, find and open the cardholder’s profile.

Select Instant Fund.

Enter the amount in Transfer Amount.

Enter the same amount in Confirm Transfer Amount.

Review the cardholder and transfer details.

Select Transfer Funds.

Note

The Instant Fund account must be prefunded and have a sufficient balance to fund the cardholder’s card account.

View ACH Rejects

ACH Rejects show ACH deposit activity that was not processed successfully. Use this section to review rejected ACH records and determine the next step.

Steps

Go to Cardholder Management.

Select ACH Rejects.

Find the ACH reject record you want to review.

Review the reject details.

What to Do Next

Review the reject reason and follow your organization’s internal process to resolve the issue. If you are unsure why the ACH was rejected, contact support for assistance.

Export Deposit History

You can export deposit records from the Deposit History page when the export option is available.

Steps

Go to Cardholder Management.

Select Deposit History.

Use search or filters to narrow the deposit records, if needed.

Select Export.

Export ACH Rejects

You can export ACH reject records from the ACH Rejects section when the export option is available.

Steps

Go to Cardholder Management.

Open the ACH Rejects section.

Use search or filters to narrow the ACH reject records, if needed.

Select Export.